Privacy Policy

At Business Energy Refunds Limited, trading as My Energy Refunds, we are committed to protecting your personal data. This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information, and the procedures that we have in place to safeguard your privacy.

Information we collect

In order to provide you with the best service, we may collect the following information:

1. Personal details you provide when signing up for our service such as your name, address, and contact information.
2. Details of your visits to our site, including, but not limited to, traffic data, location data, and the resources that you access.

How we use your information

We use your information in the following ways:

1. To provide you with the services you have requested from us.
2. To comply with our contractual obligations we have with you.
3. To enable us to review, develop, and improve our website and services.
4. To provide customer care, including responding to your requests if you contact us with a query.
5. To administer accounts, process payments, and keep track of billing and payments.
6. To detect fraud and to make sure what you’ve told us is correct.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a personalised experience when you browse our website and also allows us to improve our site.

Disclosure of your information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

1. In the event that we sell any or all of our business to the buyer.
2. Where we are legally required by law to disclose your personal information.
3. To further fraud protection and reduce the risk of fraud.

Third-party links

You might find links to third-party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access to Information

In accordance with the GDPR, you have the right to access any information that we hold relating to you. You can request access to your data by contacting us at dpo@myenergyrefunds.co.uk.

Changes to our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at dpo@myenergyrefunds.co.uk.